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Customer Service


Track your order Accepted forms of payment
Contact us Privacy policy
Cancel an order Return/exchange policy
Item requests Shipping information
Overnight shipping Email list for store specials
Tax information Warranty information
   

Track your order

To track your order, click here.

Accepted forms of payment

We accept all major credit cards including American Express, Discover, Mastercard and Visa.

Contact us

You can contact us by telephone at (512) 391-0330, by fax at (512) 391-0332, or by email at info@thehomeretreat.com

Privacy policy

Customer information will not be sold or shared with other businesses. Credit card information is not stored after an order is complete.

Cancel an order

All orders can be canceled before shipment. Contact the store for details.

Return/Exchange policy

We will accept returns on any "In Stock" items within 7 days of delivery. Special order items and bed linens that are removed from their original package cannot be returned. All returns are subject to a 10% restocking fee. The Home Retreat does not refund shipping costs.

Item requests

If you do not see an item on our website that is manufactured by one of our vendors, please contact us at info@thehomeretreat.com to see if it is available.

Shipping information

The Home Retreat ships orders in the United States using the United States Postal Service (Priority Mail and Parcel Post) unless other shipping methods are required.

Overnight shipping

Overnight shipping is available upon request. Contact the store for more details.

Email list for store specials

To be included in our mailing list for store promotions, please contact us at info@thehomeretreat.com. We will not sell your information to other businesses.

Tax information

We are required to charge 8.25% tax for all orders, including the shipping costs, that are shipped to addresses within the state of Texas. Tax is not added for orders that are shipped to other states.

Warranty information

Original manufacturer warranties are included with your purchase. See the product packaging for more information.